Leadership Excellence – Case Management – Case #4360

Editorial Staff

Aim/Client Goals for Engagement

HealthLinx’ aim was to provide an immediate Case Management leadership solution to a high risk area and achieve mutually agreed upon goals. In addition we would identify the Permanent Leader and provide a seamless handoff between the Transitional and Permanent Leader.


Following an initial conversation with the client organization, The HealthLinx Outcome Leadership Excellence Process was implemented. The process is designed to:

  • Immediately improve the position’s leadership and performance
  • Stabilize the position to achieve longer term goals
  • Prepare the position for a sustainable Permanent Leader (PL)
  • Acquire the PL for long-term position leadership and performance
  • Coordinate the departure of the Transitional Leader (TL) and on-boarding of the PL

HealthLinx always performs a diagnostic assessment, sets realistic expectations, and then uses its proven processes and best practices. Using this highly prescriptive process, all levels of the organization were engaged to develop and then execute the transformational plan.

Changes Hardwired

1. Reduced FTEs by 2.5 through redesign of CM structure
2. LOS reduced from 3.37 to 2.88 within 3 months
3. Reduced avoidable days from 14 days to zero


Download the free case study here



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About HealthLinx

HealthLinx® exists to create better outcomes through high-performing leadership and culture. We are a national project management firm that guides hospitals to achieve Leadership Excellence and Nursing Excellence.

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